As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If you have chosen Offline payment as your preferred payment option then you order will be marked as “pending” until we have received your payment. Failure to make the payment within 48 hours of placing the order will result in your order being cancelled. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org. Please provide your order number in the subject line for all communication pertaining to your order. The order number will be mailed to you along with the peforma invoice on the email address that you have provided.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to email@example.com and we will process an insurance claim on your behalf. If cause of the damages are due to the shipper then you will have option to get a complete refund for your purchase or have the replacement items shipped to you without any additional charge provided the items are in stock.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a Rs. 2000 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. In case of offline payment the refunds will be credited to your bank account. You will have also have an option to receive store credits from Madras Fun Tools which can be redeemed anytime in future. If you chose this option then the administration fee of Rs. 2000 will be duly waived off. Please write to us at firstname.lastname@example.org for any questions or clarifications.